These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by Starlet Cleaning. If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, you can contact us at: contact@starletcleaning.co.uk
1. The contract between us
We always try to provide a quality service for every client that uses our cleaning services. Every cleaner that we employ is personally interviewed and references are checked by us.
Our cleaning services may be ordered by telephone, e-mail, or on-line, and in doing so you agree to be bound by these terms and conditions.
Regular Domestic Cleaning
We ask you to provide us with a list of tasks you want the cleaner to do in advance of your first booking. We can send you a client instruction form that may help you do this.
We ask you to provide cleaning materials and equipment needed, unless alternative arrangements have been made with us. All cleaning equipment should be safe and in full working order. If you do not have cleaning materials, and you ask us to purchase the items on your behalf, applicable service charges will apply.
You must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.
The price you have been quoted does not include anything apart from cleaning and ironing.
If any estimate is given on how long it will take our cleaner to do the job, this is only an estimated price based on the average time it takes to clean a home or office of similar size.
Our acceptance of your booking brings into existence a legally binding contract between us.
A minimum of 3 hours per cleaning visit applies. You can change the number of hours, and the interval between cleaning visits, by giving at least 24 hours notice before the next cleaning visit.
One Off Spring Cleaning
We reserve the right to amend the initial quotation, should your original requirements change. A minimum of 4 hours per cleaning visit applies. You agree to provide a list of tasks and all cleaning materials and equipment needed for the work, unless other arrangements have been made with us. All cleaning equipment should be safe and in full working order. If you do not have cleaning materials, and ask us to purchase items on your behalf, and supply equipment, applicable service charges will be applied. If any estimate of how long it will take our cleaners to do the job is being provided by us it is only an estimate based on the average time it takes to clean a home or office of similar size. It is difficult to estimate precisely how long such the job may take and a degree of flexibility may be required. You are advised that a one-off spring clean may take double the length of time required for regular domestic cleaning. After Builders Cleaning, After Party Cleaning, or badly neglected homes, may take up to three times longer than a well maintained home requiring regular cleaning. One Off Spring Cleaning does not include professional carpet and upholstery cleaning, or professional outside window cleaning. Fridges and Freezers must be thoroughly defrosted before cleaning can commence. They will not be covered by the terms if this is not the case. Ovens must be in a condition that will enable thorough cleaning with chemical agents. We will do our best to make sure your appliances, microwave, oven, fridge/freeze, are cleaned to a high standard. However, if they have not been cleaned since they were purchased we won't be held liable for ingrained dirt that cannot be shifted using chemicals. It is always essential you or a member of your household is present at the start and end of a Spring clean to ensure that you are happy and point out areas you want specifically cleaned.
End of Tenancy Cleaning
We reserve the right to amend the initial quotation, should your original requirements change. A minimum of 4 hours per cleaning visit applies. You agree to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with us. All cleaning equipment should be safe and in full working order. If you do not have cleaning materials and ask us to purchase items on your behalf, and supply equipment, applicable service charges will be charged. If our cleaners need to collect keys from a third party's address outside the postal code of the premises where the work is to be carried out then a £10.00 charge may apply. The price you have been quoted does not include anything apart from cleaning. If any estimate of how long it will take our cleaners to do the job is being provided that is only an estimate based on the average time it takes to clean a home of similar size. It is difficult to estimate precisely how long the job may take and a degree of flexibility may be required. You are advised that a end of tenancy clean may take double the length of time required for a regular domestic clean. After Builders Cleaning, After Party Cleaning, or badly neglected homes, may take up to three times longer than a well maintained home requiring general cleaning. End of Tenancy Cleaning does not include professional carpet and upholstery cleaning, or professional outside window cleaning. Fridges and Freezers must be thoroughly defrosted before cleaning can commence. They will not be covered by the terms if this is not the case. Ovens must be in a condition that will enable thorough cleaning with chemical agents. We will do our best to make sure your appliances, microwave, oven, fridge/freeze, are cleaned to a high standard. However, if they have not been cleaned since they were purchased we won't be held liable for ingrained dirt that cannot be shifted using chemicals.
After Builders Cleaning
We reserve the right to amend the initial quotation, should your original requirements change. A minimum of 4 hours per cleaning visit applies. You agree to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with us. All cleaning equipment should be safe and in full working order. If you do not have cleaning materials and equipment, and ask us to purchase and supply items on your behalf, applicable service charges will be applied. If our cleaners need to collect keys from a third party's address outside the postal code of the premises where the work is to be carried out then a £10.00 charge may apply. The price you have been quoted does not include anything apart from cleaning. If any estimate of how long it will take our cleaners to do the job is being provided that is only an estimate based on the average time it takes to clean a home of similar size. It is difficult to estimate precisely how long the job may take and a degree of flexibility may be required. You are advised that a end of tenancy clean may take double the length of time required for a regular domestic clean. After Builders Cleaning, After Party Cleaning, or badly neglected homes, may take up to three times longer than a well maintained home requiring general cleaning. After Builders Cleaning does not include professional carpet and upholstery cleaning, or professional outside window cleaning. Fridges and Freezers must be thoroughly defrosted before cleaning can commence. They will not be covered by the terms if this is not the case. Ovens must be in a condition that will enable thorough cleaning with chemical agents. We will do our best to make sure your appliances, microwave, oven, fridge/freeze, are cleaned to a high standard. However, if they have not been cleaned since they were purchased we won't be held liable for ingrained dirt that cannot be shifted using chemicals. It is always essential you or a member of your household is present at the start and end of a After Builders clean to ensure that you are happy and point out areas you want specifically cleaned.
After Party Cleaning
We reserve the right to amend the initial quotation, should your original requirements change. A minimum of 3 hours per cleaning visit applies. You agree to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with us. All cleaning equipment should be safe and in full working order. If you do not have cleaning materials and ask us to purchase items on your behalf, an applicable service charge will be charged. If our cleaners need to collect keys from a third party's address outside the postal code of the premises where the work is to be carried out then a £10.00 charge may apply. The price you have been quoted does not include anything apart from cleaning. If any estimate of how long it will take our cleaners to do the job is being provided that is only an estimate based on the average time it takes to clean a home of similar size. It is difficult to estimate precisely how long the job may take and a degree of flexibility may be required. You are advised that After Party Cleaning may take take up to three times longer than a well maintained home requiring general cleaning. After Party Cleaning does not include professional carpet and upholstery cleaning, or professional outside window cleaning.
Cancellations
Regular domestic cleaning, office cleaning:
You may cancel a cleaning visit by giving us at least 24 hours advanced notice. You may terminate a contracted regular cleaning service by giving 14 days advanced notice and specifying the last cleaning date. You agree to pay the full price of the cleaning visit if you cancel or change the date/time less than 24 hours prior to the scheduled appointment. You agree to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or a problem with your keys. If keys are provided they must open the lock without any special efforts or skills. You agree to pay the full price of one cleaning visit in the case of a termination of the service if you have given less than one week advanced notice. You have the right to terminate the service without giving one week advanced notice but by giving 24 hours advanced notice before or immediately after the first cleaning visit only.
End of Tenancy Cleaning: You may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. You agree to pay a £20.00 cancellation fee per cleaner if you cancel or change the date/time less than 48 hours prior to the scheduled appointment. You agree to pay a £20.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or a problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills.
One-off Spring Cleaning: You may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. You agree to pay a £20.00 cancellation fee per cleaner if you cancel or change the date/time less than 48 hours prior to the scheduled appointment. You agree to pay £20.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills.
After Builders Cleaning: You may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. You agree to pay a £20.00 cancellation fee per cleaner if you cancel or change the date/time less than 48 hours prior to the scheduled appointment. You agree to pay a £20.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or a problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills.
After Party Cleaning: You may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. You agree to pay a £20.00 cancellation fee per cleaner if you cancel or change the date/time less than 48 hours prior to the scheduled appointment. You agree to pay a £20.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or a problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills.
Cancellation by us
1 We reserve the right to cancel the contract between us if:
1.1 we have insufficient staff to fulfil the booking you have ordered;
1.2 we do not cover your area; or
1.3 one or more of the services you ordered was listed at an incorrect price due to a typographical error.
2.1 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from you as soon as possible but in any event within 30 days of your booking.
2.2 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
2.3 By entering into a contract with Starlet Cleaning, you agree that after the termination of the cleaning service you will not hire or use any domestic services provided by a present or past cleaner introduced to you by Starlet Cleaning. If you do wish to hire or use domestic services provided by such a cleaner then you must pay a referral fee of £500.
Complaints
In case of a complaint, we ask you to notify us within 24 hours of completion of the cleaning work. We will not consider any complaints that are notified after a period of 24 hours. If you are dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.
Claims
While our cleaners will treat your home with great care accidents can and do happen from time to time.
Starlet Cleaning has public and employer's liability insurance. The policy will cover any major accidental damage caused by our cleaners. There is £250.00 excess on any claim payable by the customer. Poor service, breakage/damage, or theft, must be reported within 24 hours from our service date.
All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
Key replacement/locksmith fees are paid only if keys are lost by our cleaners. There is a £30 per location liability limit.
Starlet Cleaning cannot be held responsible for:
Domestic cleaning job not complete due to the lack of suitable cleaning equipment (e.g. vacuum cleaner, mop, sponge, cloths, cleaning liquids etc.)
Wear or discolouring of fabric becoming more visible once dirt has been removed. Old stains that cannot be removed using normal cleaning methods.
Existing damage or spillage that cannot be cleaned/removed completely by the cleaner using the materials provided.
Accidental damage due to faulty equipment.
Accidental damage worth £250.00 or less.
Any accidental damage caused by a cleaner working for Starlet Cleaning, if there is an outstanding amount owed to Starlet Cleaning (excluding payment due for the cleaning visit when the accident happened).
All fragile and highly breakable items, cash, jewellery, items of sentimental value, art and antiques.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Starlet Cleaning. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been fairly described.
4. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
5. Availability
All services are subject to acceptance and availability. If the service you have booked is not available, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the service is available or to cancel your booking.
6. Price
The prices payable for services that you book are as set out in our website. All prices are inclusive of tax at the current rates and are correct at the time of entering information.
7. Payment methods and terms
We accept the following payment methods:
- Direct Bank Transfer or Standing Order. Our Bank Details will be provided when you book our services.
- Cash paid to our cleaner on the day of the clean
If it is not possible to obtain full payment for our services then we can cancel the contract and/or suspend any further bookings to you. This does not affect any other rights we may have.
8. Non Payment
Starlet Cleaning will collect any outstanding monies owed to us. If as a result we have to use a debt collecting agency or county court to secure payment, you agree to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur due to the result of non payment of your outstanding bill.
9. Acknowledgement and acceptance of your booking
Our cleaning service may be ordered by telephone, e-mail or on-line and the you agree to be bound by these terms and conditions.
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your booking and e-mail you again to confirm details. An acceptance of your order will take place when we receive your completed client instruction form.
By ordering our service by telephone, e-mail, or our website you agree to be bound by our terms and conditions.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Starlet Cleaning reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check†this website for updates.
10. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from to time.
11. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
12. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
13. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
14. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
15. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
16. PRIVACY STATEMENT
Starlet Cleaning are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1988
We comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
(a) To register you with our website and to administer it.
(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
Cookies
There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: contact@starletcleaning.co.uk
